Company-Worker Relations

Migrant Worker Management Toolkit: A Global Framework

This flexible toolkit from BSR can help you better manage migrant worker issues across diverse business contexts. It is based on a three-step framework for developing a comprehensive migrant worker orientation program. This framework includes understanding the key issues and risks affecting employers and workers in your business context; finding a credible, independent external organisations to support the development of the orientation program; and building capacity within operations by educating workers on their rights and available grievance mechanisms. This highly practical toolkit offers relevant standards, examples, checklists, questions, and recommended actions for each step, and will be most useful to supply chain practitioners and facility managers.

Stakeholder Engagement: A Good Practice Handbook for Companies Doing Business in Emerging Markets

This handbook from the International Finance Corporation was created to support company engagement with stakeholder groups "external" to core operations, such as affected communities, local government authorities, and other affected parties. It is divided into two parts: key concepts and principles of stakeholder engagement, and integrating this engagement with the project cycle. In the first part is a useful section on grievance management, which highlights key insights and offers practical advice on managing and resolving dissatisfaction and disputes. This section may be of help to project managers who want to take a proactive approach to preventing grievances from arising and to effectively and equitably resolving them when they emerge.

Grievance Mechanism Toolkit

This toolkit by the Compliance Advisory Ombudsman (CAO) can help you implement operational-level grievance mechanisms in different sectors. It aims to provide practical guidance on how companies with limited time and budgets can enable community members to raise concerns. The toolkit clearly outlines the business case for implementing grievance mechanisms; explains the purpose of grievance mechanisms and how to design and implement them effectively in your local context; and features a repository of best practice tools and techniques. This toolkit will be most useful to compliance, operations, and supply chain management teams.

Community grievance mechanisms in the oil and gas industry

This comprehensive manual was created by Ipieca to provide step-by-step guidance for the design and implementation of operational-level grievance mechanisms, as well as the design and management of corporate-level frameworks for resolving community grievances. The manual draws upon the practical experiences of seven pilot projects created by Ipieca member companies, as well as shared learning from Ipieca members and stakeholders, and will be of particular benefit to operations managers, project managers, policy-makers, and other leaders responsible for managing relations with community partners.

Although this manual was created by and for the oil and gas industry, the manual includes an expansive array of instructions and helpful grievance mechanism tools that can be applied to a broad range of industry and operations contexts.

Grievance Mechanism Toolkit: Practical guidance for companies in supply chains on how to implement effective grievance mechanisms

This toolkit, developed for Reckitt by the Oxfam Business Advisory Service, can help you to design and implement effective site-level grievance mechanisms across your supply chain. The first part explains grievance mechanisms, including best practices, benefits, and limitations, and the second part provides a comprehensive, step-by-step approach that covers the planning, design, and implementation of effective grievance mechanisms. This resource will be especially beneficial to professionals who have a role in managing stakeholder grievances, including site managers, HR managers, safety and security managers, and other professionals with responsibility for labour issues.

Access to Remedy - Principles

These principles from the Ethical Trading Initiative can help you to protect and enshrine the rights and freedoms of vulnerable workers, and especially those of migrant workers. They address foundational principles; the roles and responsibilities of companies; the roles and responsibilities of governments; the rights and responsibilities of workers; and the role and benefits of third parties.

Access to remedy - Practical guidance for companies

This guide from the Ethical Trading Initiative can help you to better understand, prevent, and respond to labour rights abuses. It provides a 4-step approach to ensuring access to remedy in supply chains and features practical advice, tools, and examples to help businesses address labour rights abuses and develop effective remediation strategies in line with the UN Guiding Principles. This includes developing and supporting mechanisms that enable workers to report concerns and rights abuses, known as Operational Grievance Mechanisms (OGM).

ITUC legal guide for setting up an operational-level grievance mechanism for the world of work in the context of business and human rights

This guide from the International Trade Union Confederation provides an overview of the principles and measures to be considered by businesses and workers’ organisations when setting up a non-state-based operational-level grievance mechanism to provide access to justice and remedy for workers, including workers in supply chains. This guide is based on internationally recognised human rights and principles, and it specifically highlights the role of the ILO as the constitutionally mandated international organisation and the competent body to set and deal with international labour standards. The guide highlights the criteria for ensuring an effective non-state-based operational-level grievance mechanism and explains key elements in establishing such mechanisms, including those that specifically address grievances arising from business activities in global supply chains.

Worker grievance mechanisms: Guidance document for the oil and gas industry

This guide from Ipieca can help you to develop and implement effective worker grievance mechanisms across workplaces and project sites. It provides useful insights into entry points to worker grievance mechanisms; an overview of grievance mechanism stages and procedures; and ways to manage complaints from workers employed by third parties. It also provides examples of good practices from Ipieca members and other industries that have enabled workers to speak up and have their concerns acknowledged and addressed.

Although created with the energy sector in mind, this guidance is applicable to organisations from across the industry spectrum.