Grievance Mechanism Toolkit: Practical guidance for companies in supply chains on how to implement effective grievance mechanisms

This toolkit, developed for Reckitt by the Oxfam Business Advisory Service, can help you to design and implement effective site-level grievance mechanisms across your supply chain. The first part explains grievance mechanisms, including best practices, benefits, and limitations, and the second part provides a comprehensive, step-by-step approach that covers the planning, design, and implementation of effective grievance mechanisms. This resource will be especially beneficial to professionals who have a role in managing stakeholder grievances, including site managers, HR managers, safety and security managers, and other professionals with responsibility for labour issues.