ITUC legal guide for setting up an operational-level grievance mechanism for the world of work in the context of business and human rights

This guide from the International Trade Union Confederation provides an overview of the principles and measures to be considered by businesses and workers’ organisations when setting up a non-state-based operational-level grievance mechanism to provide access to justice and remedy for workers, including workers in supply chains. This guide is based on internationally recognised human rights and principles, and it specifically highlights the role of the ILO as the constitutionally mandated international organisation and the competent body to set and deal with international labour standards. The guide highlights the criteria for ensuring an effective non-state-based operational-level grievance mechanism and explains key elements in establishing such mechanisms, including those that specifically address grievances arising from business activities in global supply chains.