Community grievance mechanisms in the oil and gas industry

This comprehensive manual was created by Ipieca to provide step-by-step guidance for the design and implementation of operational-level grievance mechanisms, as well as the design and management of corporate-level frameworks for resolving community grievances. The manual draws upon the practical experiences of seven pilot projects created by Ipieca member companies, as well as shared learning from Ipieca members and stakeholders, and will be of particular benefit to operations managers, project managers, policy-makers, and other leaders responsible for managing relations with community partners.

Although this manual was created by and for the oil and gas industry, the manual includes an expansive array of instructions and helpful grievance mechanism tools that can be applied to a broad range of industry and operations contexts.