Understanding Company-Community Relations Toolkit

This toolkit from the International Council on Mining and Metals (ICMM) can help you to build stronger, more resilient relationships with communities. Divided into five progressive elements (understand, measure, assess and respond, planning, and organisational challenges), it enables companies to identify and evaluate the factors that influence community support; gauge community support for a particular project or operation; and develop targeted approaches for improving company-community relationships.

Although this toolkit was first published in 2015, the content remain relevant, and can be readily applied outside of the context of the mining industry.