Develop a supplier support strategy
Create a strategy to boost suppliers' sustainability capabilities, focusing on trust-building and relationship management for long-term benefit. Use the planning stage to target the right suppliers. Support strategies should clearly link to the content and timing of supplier objectives, define your support actions, and set clear indicators for review. The resources for supporting the suppliers will also be based on the type of contract – are you likely to have a long-term relationship or is this a one-time purchase? Initiate new suppliers to your sustainability mission and values, and work closely with existing, strategic suppliers to set support objectives. Building trust with suppliers through clear communication, fairness, mutual respect, long-term shared commitments, and supportive feedback is crucial. Establish mechanisms for two-way feedback so that suppliers have an opportunity to raise concerns and provide input on how you can improve.
EXAMPLE: Migros supports suppliers to meet its Eco standard1
Migros introduced its Eco standard in 1996, to ensure environmentally friendly textile production and healthy working conditions. The company set up a strategy to help existing and new suppliers to produce textiles in accordance with the Eco standard through training and education. For example, workshops are held in supply locations such as India, Hong Kong, China and Switzerland.