Power Listening: Mastering the Most Critical Business Skill of All

In order to foster a culture that is receptive to employees' opinions and ideas about sustainability, employees must learn to listen effectively and articulate strategically. In this book, author Bernard T. Ferrari reveals some powerful techniques and provides a step-by-step process that will help readers become active listeners capable of shaping any conversation. If you are short on time, we suggest that you focus on Chapters 2 & 3.